Privacy Policy
LEGAL STATEMENT, PRIVACY AND THIS WEBSITE
This statement describes how we at Bradford & Son use the information which we collect on our website. We use the service of a third party website developer to host our website and develop it when required and have appropriate agreements and contracts in place to ensure optimum quality control measures. This website and its content is closely monitored to ensure it complies with all legal and Regulatory requirements.
With effect from the 25th May 2018 we are introducing a new Data Protection Policy to comply with the General Data Protection Regulation (GDPR). This describes the ways in which we hold, manage, process, use and store your personal data and special character data.
This is available on request from Richard.staton@bradfordandson.co.uk
You do not have to give us any personal information to use most of this website but if you wish to use certain features of it additional information may be required. We take all appropriate steps to protect your information both online and off-line. If you have any questions about this statement or your personal information, please contact us at info@bradfordandson.co.uk.
Bradford & Son is the sole owner of the information collected on this website. We do not sell, share or transfer this information except as set out in this statement and will only use your information to improve our marketing, for administration and to provide legal services and compliance with professional Regulations. We may employ the services of a third party to help us in certain areas, such as website hosting and in such instances that third party may receive your information. At all times, Bradford & Son will control and be responsible for the use of your information.
Our website contains general information only and nothing within the content of it should be classed as legal advice. If you require legal advice/assistance we advise you seek legal advice and, if this is required, please contact with this Firm and we can provide appropriate guidance. Bradford & Son makes no warranties, representations, guarantees or undertakings about the content of this website and does not accept any liability for any loss that might arise as a result of the information contained on it. If any issues arise from this website and the use of it, they will be subject the laws of England and Wales only and their Courts shall have non-exclusive jurisdiction to resolve any such issues.
By using this website you consent to the terms of it including the collection and use of your personal information. We reserve the right to alter, change or modify our policies and if we do this we shall post the changes on this website.
If you would like information about our website or on our security procedures please contact us at info@bradfordandson.co.uk
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Complaints Handling Procedure
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Our Complaints Policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
Our Complaints Procedure
If you have a complaint about our service or a bill that we have delivered on or both, please contact
us with the details. We hope that we will be able to reach a satisfactory conclusion and are committed to clear and transparent communication.
The person to contact is Richard Staton, and he can be reached at:-
Address
Bradford & Son Solicitors, 9 Moorgate Road, Rotherham, S60 2EN.
Telephone
01709 377 412
richard.staton@bradfordandson.co.uk
Alternatively, if Richard is your Solicitor and you require an alternative complaints handler, please contact Bridget Thorpe. She can be reached at:-
Address
Bradford & Son Solicitors, 9 Moorgate Road, Rotherham, S60 2EN.
Telephone
01709 377 412
bridget.thorpe@bradfordandson.co.uk
What will happen next?
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We will send you a letter acknowledging receipt of your complaint within 7 days of us receiving the complaint, enclosing a copy of this procedure.
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We will then investigate your complaint. This will normally involve passing your complaint to the suitable complaints handler who will review your file and speak to the member of staff who acted for you.
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The complaints handler will then invite you to a meeting to discuss and hopefully resolve your complaint. This will be done within 14 days of sending you the acknowledgement letter.
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Within 7 days of the meeting, the complaints handler will write to you to confirm what took place and any solutions he has agreed with you.
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If you do not want a meeting or it is not possible, the complaints handler will send you a detailed written reply to your complaint, including their suggestions for resolving the matter, within 14 days of sending you the acknowledgement letter.
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At this stage, if you are still not satisfied, you should contact us again and we will arrange for another partner or consultant to review the decision.
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We will write to you within 21 days of receiving your request for a review, confirming our final position on your complaint, and explaining our reasons.
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If we have to change any of the timescales above, we will let you know and explain why.
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If you are still not satisfied, you can then contact the Legal Ombudsman at:-
Address
PO Box 6806, Wolverhampton, WV1 9WJ
Telephone
0300 555 0333
enquiries@legalombudsman.org.uk
Please note that there are time limits within which complaints must be made to the Legal Ombudsman. Generally speaking, your complaint should be made to the Ombudsman no later than 12 months from when the problem occurred or from when you should reasonably have become aware of the problem. Additionally, you should make your complaint to the Ombudsman within six months of receiving a final response from us following the complaint that you have made to us.
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because
of your age, a disability or other characteristic. Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority:-
Website
www.sra.org.uk/consumers/problems/report-solicitor
Further help
If you require further assistance, please contact the Professional Ethics helpline:
Website
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